About Partners eVisits and MGH Virtual Visits

The Partners eVisits and MGH Virtual Visits web sites ("Partners eVisits") is a resource made available by Partners Healthcare and the General Hospital Corporation d/b/a the Massachusetts General Hospital ("Partners") to patients to help your clinician evaluate and manage your condition and care in a manner easier and more convenient for you. A Partners eVisit or Virtual Visit ("eVisit") is a follow-up or other appointment with your clinician conducted through a web portal using structured medical questionnaires and/or videoconferencing. It is not a substitute for all office visits, which should be carried out as your clinician advises. Any communication features, such as clinical messaging and eVisit tools, support but do not replace or establish a doctor-patient relationship. Information received and sent in an eVisit may become part of the patient's medical record. Partners provides this web site as a healthcare delivery resource to be accessed as requested by your clinician and at your discretion. Partners offers this service as a convenience and by choosing to access and use Partners eVisits, you acknowledge and agree to all of the terms and conditions of use set forth herein.

Partners eVisits Disclaimer

IF YOU THINK YOU HAVE A MEDICAL EMERGENCY, CALL YOUR DOCTOR OR 911 IMMEDIATELY. DO NOT RELY ON ELECTRONIC COMMUNICATIONS OR COMMUNICATION THROUGH EVISITS FOR IMMEDIATE, URGENT MEDICAL NEEDS. THIS WEB SITE IS NOT MONITORED CONTINUOUSLY AND IS NOT DESIGNED TO FACILITATE MEDICAL EMERGENCIES.

In addition to Partners eVisits and MGH Virtual Visits, Partners has created and maintains the Partners and MGH web sites to provide general information about MGH, Partners HealthCare System, Inc., and their affiliates (collectively, "Partners"), and to assist patients in obtaining health care services and general health information. Information appearing on Partners eVisits and MGH Virtual Visits and any Partners web sites may be prepared by health care providers or staff affiliated with a Partners entity, or it may be contributed by outside sources. Partners eVisits, MGH Virtual Visits and Partners web sites may also contain links to external, non-Partners web sites for your convenience. Partners entities are not responsible for the availability or accuracy of the content appearing on such external, non-Partners web sites, nor do they endorse them. All users are strongly advised to carefully read the terms of use, privacy policies, copyright notices and disclaimers for any external, non-Partners web sites they access in addition to those terms, policies, notices and disclaimers for web sites maintained by Partners entities.

You assume full responsibility for using the information on this web site, and you understand and agree that no Partners entity is responsible or liable for any claim, loss, or damage resulting from use of such information by you or any other user.

You further warrant that:

  • you are at least 13 years of age and have the right to enter into these Terms and to use Partners eVisits and MGH Virtual Visits as described herein; and your use of Partners eVisits and MGH Virtual Visits and your providing information in an eVisit will not infringe upon any third party's proprietary or personal rights.
  • if you are completing an eVisit on behalf of a minor patient, you are the minor patient's parent or legal guardian
  • you will use a unique email address (login) for each patient (i.e. yourself, minor patients, etc.)

Privacy

A. Your Personal Information:

"Your information" is the information we request when you access your Partners eVisits account. This information includes, but is not limited to your name, email address, and demographic information. We also incorporate demographic and other information from your medical record to assist in registration and to customize your visit. We also receive other types of information about you that is customarily gathered by web and mobile applications:

  • We receive data about you whenever you interact with Partners eVisits, such as when you launch the site, click on, view or otherwise interact with a feature. We use a tool called “Google Analytics” to collect information about use of this site. Google Analytics collects the IP address assigned to you on the date you visit this site, rather than your name or other identifying information. Google Analytics collects information such as how often users visit this site, what pages they visit when they do so, and what other sites they used prior to coming to this site. We use the information we get from Google Analytics only to maintain and improve the site’s technical performance.
  • We also use other internal tools to track similar information to maintain and improve the site’s technical performance

B. How We Use Your Personal Information:

Your personal information may be used to support internal operations, including troubleshooting/user support, and service improvements. To ensure you are receiving the highest level of service in your interaction with Partners, your contact information may be used to communicate back with you regarding your requests.

We also use the information to create aggregated statistics which helps us in the improvement of our service. Aggregated data allows us to evaluate "traffic" patterns to our site in terms of the number of visitors, and types of errors. These statistics are not linked to any personal information that can identify any individual person. This data may be kept for an indefinite amount of time, and it may also be used at any time and in any way reasonably necessary to monitor for security breaches and to ensure the integrity of the data on our servers.

C. Information We Share With Others:

We do not sell, trade, or otherwise transfer to outside parties any personally identifiable information we receive. However, your information may be shared with employees of Partners and its affiliates, health care providers, researchers and trusted third party partners, who assist us in operating our portals, conducting our business, or servicing you, but only for so long as those parties are legally bound to keep your information confidential. Without access to your information, such parties may not be able to provide you with the full benefits of our portals.

We may release information we collect to judicial, law enforcement or other government agencies when we believe release is appropriate to comply with a governmental or court order, or the law, to enforce our own policies, or to protect ours or others’ rights, property or safety.

We may share aggregate statistics about our visitors, general traffic patterns and site usage with health care providers, Partners affiliates and outside parties for marketing purposes, research purposes, and for purposes of improving our site and services. Such aggregate enrollment statistics are not linked to any personal information that can identify any individual person.

D. How We Protect Your Information:

We make every reasonable effort to protect your information against unauthorized access, alteration, disclosure or destruction using current security technologies. Servers that host Partners eVisits and store your personal information are maintained in a secured facility behind our firewall. Partners eVisits security measures are reviewed regularly and are consonant with policies set forth by Partners Information Security. Finally, we restrict access to users’ personal information to our employees, contractors and agents who need to know that information in order to process it on our behalf for purposes of providing you support and services. These individuals are required to attend training on patient privacy and confidentiality and are bound by strict confidentiality obligations.

E. Unencrypted Email For Appointment Reminders

As part of the services, Partners eVisits will send unencrypted email messages that contain confirmation and reminders of certain medical appointments conducted through the web portal. In efforts to help protect individual privacy, we need to make sure you know that email sent over the internet is not secure unless both parties are using an encryption technology. Without encryption, it is possible for other individuals (beyond the intended recipient of the email) to access and read the email and this could result in the unauthorized use or disclosure of your information, for which Partners will not be held responsible. Despite the risks associated with unencrypted email, by choosing to participate in Partners eVisits, you agree to receive communications by unencrypted email.

F. Closing Your Account

Your account may be closed by contacting your clinic. You may also contact the Partners eVisits team for assistance with closing your account.

G. Copyright and Proprietary Rights

Partners eVisits, its features and content are protected by copyright and other intellectual property laws, as well as other state, federal and international laws and regulations. Unless otherwise expressly provided in these Terms of Use, you may print or download information from the site for personal, non-commercial use only, provided you identify the source of the material, include a statement that the material is protected by copyright law, and do not modify any of the information. Reprinting, or otherwise reproducing, and/or reproducing any document in whole or in part is prohibited, unless prior written consent is obtained from the copyright owner.

Nothing in these Terms of Use shall be deemed to grant you any right, title, license or interest in or to any software or documentation, or in any related patents, copyrights, trademarks, trade secrets or other intellectual property of any kind, of Partners or its affiliates. We shall have the right to use and incorporate into Partners eVisits any feedback and input provided by you, for any purpose, including the improvement of Partners eVisits and other research, educational and patient care purposes.

H. Changes to This Policy

Partners reserves the right to change or update these Terms of Use from time to time without notice, so please review it periodically to keep informed of any changes.